Senior Account Manager - Localization Industry

My client is a leader in the Localization industry, with a very strong presence in Healthcare and Interpretation. With a focus on National growth and expanding both Interpretation and Translation product services offerings, they are now looking to add a Senior Account Manager to the team.  

As a Sr Account Manager, you will be responsible for the company's largest and most complex clients. You will mentor Account Managers and contribute to the development and promotion of Best Practices, helping to strengthen long-term client relationships and expanding the companies footprint through upselling and cross-selling initiatives. 
 

Responsibilities, not limited to

• Build trusted, executive-level relationships with key decision makers and stakeholders, though regular leadership reviews and by anticipating client needs and offering solutions consistently demonstrating our core values

• Lead revenue expansion efforts through upsell, cross-sell, and renewal strategies, by guiding pricing discussions and contract negotiations in partnership with leadership, monitoring account performance, satisfaction, and retention at a strategic level and sharing insights from enterprise accounts

• Provide guidance and mentorship to more junior Account Managers, sharing best practices and coaching, supporting  development of account management playbooks, tools, and processes and partner with leadership to ensure account  management practices are scalable and aligned with company goals 

• Partner with teams and Leadership from Client Success, Language Services, Marketing and Finance to ensure seamless support and resolution for strategic accounts, planning and capacity for large-scale client needs, tailored campaigns, events, and content that strengthen strategic accounts and ongoing renewals, pricing strategies, and revenue forecasting

• Maintain strategic account plans, revenue forecasts, relationship maps; track account growth, profitability, and retention metrics; provide regular updates to leadership on enterprise account performance and risks and identify trends across strategic accounts to support continuous improvement

Qualifications

•  6–8 years of experience in account management, client services, or business development 
• Proven success managing enterprise or multi-state client accounts in a service organization 
• Experience leading renewals, upsells, and contract negotiations with executive-level stakeholders 
• Healthcare or language services industry experience strongly preferred 
• Experience mentoring or coaching other account managers
• Ability to travel to company HQ and client sites, as required.