FlexPLM retail product support engineer / trainer - Asia PAC - REMOTE
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CategoryIT
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LocationBoston, Massachusetts
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TypeContract
Job Responsibilities
Requirements
Requirements
#LI-MB1
- Take the lead in bug and issue resolution for users based in Asia. Users include employees and external vendor users.
- Manage and communicate the progress of issues to the business teams
- Lead the setup of new users in Asia and ensure they have full access to the security roles they need to perform their job duties
- Become a resident expert in our software solutions and business problems, asking the right questions to fully understand the what and the why.
- Provide training as needed – refresher training for experience users and groups or new user training
- Update training materials as the platform is enhanced and new functionality is provided
Requirements
- Must be located within the Asia region to support users in Time Zone
- Minimum of 5 years of experience with within a global organization.
- Factories are in China, Vietnam, Indonesia and Singapore
- Some travel will be required to the factory locations for software and process training.
- Experience working with FlexPLM within the Apparel Footwear industry is required.
- Take the lead in bug and issue resolution for users based in Asia. Users include employees and external vendor users.
- Manage and communicate the progress of issues to the business teams
- Lead the setup of new users in Asia and ensure they have full access to the security roles they need to perform their job duties
- Become a resident expert in our software solutions and business problems, asking the right questions to fully understand the what and the why.
- Provide training as needed – refresher training for experience users and groups or new user training
- Update training materials as the platform is enhanced and new functionality is provided
Requirements
- Must be located within the Asia region to support users in Time Zone - must be english speaking
- Minimum of 5 years of experience with within a global organization.
- Factories are in China, Vietnam, Indonesia and Singapore
- Some travel will be required to the factory locations for software and process training.
- Experience working with FlexPLM within the Apparel Footwear industry is required.
#LI-MB1
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