Senior Telecom Analyst - Tangoe
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CategoryIT
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LocationWaltham, Massachusetts
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TypeContract
PRINCIPAL DUTIES AND RESPONSIBILITIES:
? Provides technical support with respect to telecommunications for all locations, including ordering, troubleshooting and maintenance.
? Designs and configures voice communication systems, programs Avaya PBX systems and administers voice mail to support user requirements.
? Consults with and advises other department managers and/or directors throughout the country in the use and utilization of all voice systems, services and technologies.
? Performs and coordinates moves, adds and changes as required.
? Executes system upgrades, maintain appropriate inventory to support the user base, performs system backups on a regular schedule and performs preventative maintenance.
? Provides customer training of the telecommunication features and functionality.
? Analyzes test data and recommends hardware or software to purchase.
? Troubleshoots and resolves repair issues and follows the proper escalation procedure to minimize downtime.
? Installs and supports IP Soft Phone, VOIP and other voice applications.
? May provide assistance to junior staff with more complex support tasks that require a higher level of understanding of functions, as directed by immediate supervisor.
? May escalate issues to supervisor for resolution, as deemed necessary.
? Review and comply with the Code of Business Conduct and all applicable company policies and procedures, local, state and federal laws and regulations.
? Assist with various projects as assigned by direct supervisor.
? Other duties as assigned.
Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.
initial 10 month contract with potential to extend based on performance. client is changing the services of phone lines at multiple locations. We are moving away from carrier services. Candidate will be verifying what type of service is currently at the clinic and analyzing the service. Looking for a candidate with 10 years of voice related disconnects and invoicing. Looking for someone with at least 5 years of Tangoe billing/invoicing experience. Looking for someone strong in financial analytics to be able to look at the data and find gaps as well as areas for savings. Need to have Intermediate or Expert level Excel skills. Position can be 100% remote. Teams interview
#ZR
#LI-MB1
? Provides technical support with respect to telecommunications for all locations, including ordering, troubleshooting and maintenance.
? Designs and configures voice communication systems, programs Avaya PBX systems and administers voice mail to support user requirements.
? Consults with and advises other department managers and/or directors throughout the country in the use and utilization of all voice systems, services and technologies.
? Performs and coordinates moves, adds and changes as required.
? Executes system upgrades, maintain appropriate inventory to support the user base, performs system backups on a regular schedule and performs preventative maintenance.
? Provides customer training of the telecommunication features and functionality.
? Analyzes test data and recommends hardware or software to purchase.
? Troubleshoots and resolves repair issues and follows the proper escalation procedure to minimize downtime.
? Installs and supports IP Soft Phone, VOIP and other voice applications.
? May provide assistance to junior staff with more complex support tasks that require a higher level of understanding of functions, as directed by immediate supervisor.
? May escalate issues to supervisor for resolution, as deemed necessary.
? Review and comply with the Code of Business Conduct and all applicable company policies and procedures, local, state and federal laws and regulations.
? Assist with various projects as assigned by direct supervisor.
? Other duties as assigned.
Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.
initial 10 month contract with potential to extend based on performance. client is changing the services of phone lines at multiple locations. We are moving away from carrier services. Candidate will be verifying what type of service is currently at the clinic and analyzing the service. Looking for a candidate with 10 years of voice related disconnects and invoicing. Looking for someone with at least 5 years of Tangoe billing/invoicing experience. Looking for someone strong in financial analytics to be able to look at the data and find gaps as well as areas for savings. Need to have Intermediate or Expert level Excel skills. Position can be 100% remote. Teams interview
#ZR
#LI-MB1
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