Senior Field Service Engineer to $135K
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CategoryEngineering
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LocationWorcester, Massachusetts
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TypeDirect hire
Sr. Field Service Engineer – to $135K DOE
Battery Energy Storage Systems (BESS) is critical to the strength, reliability and growth of the renewable energy industry. Global initiatives to transform the electric power grid with solar and wind increasingly depend on battery technology to stabilize and dispatch power to users on demand. The market for BESS has never been stronger with market growth predictions up to 30% CAGR through 2030.
Our client is a global industry leader in the manufacturing, solutions development and delivery of innovative BESS technology and systems for the Grid. Well financed, strong growth and stablished installed base of top tire clients.
This position offers a competitive salary, generous benefits, including 100% employer sponsored medical, dental and vision insurance, and flexible working hours.
Position Overview
You will be responsible for providing field service on Battery Energy Storage Systems and ancillary equipment starting from commissioning completion through warranty and long-term service support. This position also interfaces with third-party suppliers of large system components including inverters, transformers, and air conditioning systems.
Primary Responsibilities
Required:
Desired (Not Required):
Education/Experience/Work Environment
#LI-KM1
Battery Energy Storage Systems (BESS) is critical to the strength, reliability and growth of the renewable energy industry. Global initiatives to transform the electric power grid with solar and wind increasingly depend on battery technology to stabilize and dispatch power to users on demand. The market for BESS has never been stronger with market growth predictions up to 30% CAGR through 2030.
Our client is a global industry leader in the manufacturing, solutions development and delivery of innovative BESS technology and systems for the Grid. Well financed, strong growth and stablished installed base of top tire clients.
This position offers a competitive salary, generous benefits, including 100% employer sponsored medical, dental and vision insurance, and flexible working hours.
Position Overview
You will be responsible for providing field service on Battery Energy Storage Systems and ancillary equipment starting from commissioning completion through warranty and long-term service support. This position also interfaces with third-party suppliers of large system components including inverters, transformers, and air conditioning systems.
Primary Responsibilities
- Establish, promote, and maintain good customer service relationships with internal and external team members
- Safely operate, plan & perform preventive maintenance, troubleshooting, and repairs
- Support software, firmware upgrades
- Maintain accurate site records of work performed and site issues
- Contribute to product support procedures, training, troubleshooting guides, and other service documentation
- Educate customers and contractors on basic equipment operation, response, and maintenance.
- Other duties as required to support the product return and technical support process
- Provide after-hours on-call support on a rotation basis
- Communicate effectively and collaborate with authorized service providers and subcontractors in a lead role
- Provide mentoring to field service engineers and technicians
Required:
- Strong knowledge of electrical test and measurement equipment
- Mechanical and electrical troubleshooting skills with the ability to read and interpret schematics and drawings in relation to physical systems
- Expert ability to interface well with customers and team members in a cross-functional environment
- Expertise in troubleshooting hardware and software compatibility issues
- Excellent written and verbal communication skills
- Working knowledge of TCP/IP networking background, especially routing and communications protocols
- Experience with computer network operating systems
- Experience using Office tools Excel, PowerPoint, Word.
Desired (Not Required):
- Working knowledge of communications protocols such as CAN, Modbus, TC/PIP, DNP3
- Familiarity with complex controls systems, Real-Time Operating Systems
- Knowledge or understanding of generation, transmission and distribution in electric grid systems
- Structured problem-solving experience or Lean background
Education/Experience/Work Environment
- B.S. in Electrical Engineering or equivalent technical experience
- Willingness to travel up to 50%
- Must have a valid driver’s license and passport and be willing /able to drive and fly to remote sites as needed
#LI-KM1
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