Client Care Coordinator

  • Category
    Administrative
  • Location
    Waltham, Massachusetts
  • Type
    Direct hire
Job Title: Client Coordinator
Location: Newton, MA (In-Office)
Salary: $50,000 - $60,000/year + Health, Dental, Vision, and 401(k) + Match
Schedule: Full-time, Monday – Friday, 9:00 AM – 5:00 PM

About the Role:
Are you a detail-oriented, organized, and people-focused professional? We’re looking for a Client Coordinator to join a growing team. In this fast-paced role, you’ll be the central point of contact for clients helping ensure smooth communication, high-quality care, and excellent experiences every step of the way.

This role is perfect for someone who thrives on problem-solving, multitasking, and building strong relationships.

What You’ll Do:
  • Manage clients accounts, coordinating services.
  • Serve as the main contact for clients and partners, responding promptly to inquiries.
  • Troubleshoot challenges and proactively find solutions.
  • Document client interactions, service updates, and other important details accurately.
  • Help onboard new clients and ensure smooth transitions with service providers.
  • Support quality improvement initiatives and team collaboration.
  • Take ownership of tasks and contribute ideas to improve processes.

What We’re Looking For:
  • 2 - 3 years in client services, customer support, or account management.
  • Strong communication skills, both written and verbal.
  • Highly organized, with excellent attention to detail.
  • Ability to multitask and shift priorities in a dynamic environment.
  • Self-motivated, proactive, and solution-oriented.
  • Passionate about helping people and improving client experiences.
  • BA/BS preferred but not required.

Why You’ll Love It Here:
  • Collaborative, supportive team environment
  • Opportunities to learn and grow professionally
  • Competitive salary and comprehensive benefits
  • Meaningful work making a difference in clients’ lives

How to Apply:
Submit your resume for consideration to hryan@incendia.com


#LI-HR1
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Hannah Ryan
Senior Partner
ABOUT ME
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