Strategic Program Director

Strategic Program Manager (Bilingual – English/Spanish) | Dallas, TX (Hybrid/Remote)

Overview:
Seeking a Strategic Program Manager to translate corporate strategy into executable programs for a global fintech and payments orchestration leader. This individual will lead cross-functional delivery initiatives, manage strategic programs, and drive measurable operational and financial results across enterprise-scale clients in the payments and travel/hospitality sectors.

Key Focus Areas:

• Manage multi-workstream strategic programs aligned to business goals

• Lead program planning, execution, financial oversight, and risk management

• Partner cross-functionally with leadership, delivery, finance, and technology teams

• Deliver measurable improvements in customer experience, delivery efficiency, and program profitability

• Engage with executive-level stakeholders, including airline and hospitality clients

Experience & Skills Required:

• 5+ years in delivery, program, or professional services management

• 2–3+ years in fintech/payments (preferably orchestration platform, gateway/PSP, or acquirer background)

• Hands-on experience in enterprise integrations, tokenization, APMs, risk/fraud tooling, routing, and settlement flows

• Background supporting airline or hospitality industry clients preferred

• Proven track record delivering large-scale, global programs or migrations

• Strong situational leadership and executive presence (comfortable with C-level workshops and escalations)

• Bilingual in English and Spanish

• Technical fluency with REST APIs, webhooks, observability, and GCP/cloud environments

• Proficiency in Agile/iterative delivery, Jira/Confluence, Asana, and risk management

• Familiarity with PCI/SOC 2; PMP/CSM a plus

Success Metrics:

• On-time go-live rate and customer satisfaction (NPS/CSAT)

• Service utilization, delivery margin, and forecast accuracy

• Portfolio throughput and delivery quality

Location: Dallas, TX (Hybrid/Mostly Remote)
Travel: 20–25% (onsite customer sessions, partner visits, team offsites)

 

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