Service Desk Technician II (Six Month Contract) – Raleigh, NC

We are seeking a Service Desk Technician II to join our IT team in Raleigh, NC. This is a 6-month onsite contract supporting end-user technology and IT operations in a fast-paced business and clinical laboratory environment.

Schedule

• Location: Raleigh, NC (100% onsite)
• Hours: Monday–Friday, 8:00 AM – 4:00 PM
• Start Date: ASAP
• Duration: 6 months
• Compensation: $30/hour W2 | $35/hour Corp to Corp

Key Responsibilities

• Provide first-line IT support for employees and clinical laboratory staff.
• Troubleshoot hardware, software, network, and Office 365 issues.
• Manage support tickets from intake through resolution, documenting all work performed.
• Configure and deploy laptops, user accounts, and IT equipment.
• Support Active Directory, password resets, mobile devices, audio/visual equipment, and peripheral devices.
• Escalate complex issues as needed while delivering excellent customer service.

Preferred Qualifications

• Experience supporting Windows, Office 365, Active Directory, and Apple macOS.
• Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
• Strong customer service, communication, and problem-solving skills.
• Microsoft, A+, and/or Network+ certifications are a plus.
• Experience in a healthcare or laboratory environment and familiarity with HIPAA is preferred.