Levels 1-3, Support Technician - MSP exp. Required - 95k (Help Desk / Desktop Support)
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CategoryIT
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LocationBrooklyn, New York
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TypeDirect hire
Compensation: Up to $95,000.00 base for Tier 3, healthcare, paid time off/sick days, 401k, etc.
*A minimum of 1 year of relevant working experience working with an MSP (managed service provider). Candidates must be willing to work in their office in Brooklyn, NY 9am - 6pm, Monday - Friday.
Job Description:
Come join a thriving MSP right in Brooklyn, NY! They have seen 50-100% growth year over year for the past 3 years, with no signs of slowing down (40 employees). This is a full time / permanent position onsite at their office. They are looking to hire for levels 1-3, Support Technician (Help Desk, Support Engineer, Technical Support - Tier 1, Tier 2, & Tier 3). They support customers as an MSP and are growing and need professional, driven, smart and reliable technicians to grow with the company!
Qualifications:
*A minimum of 1 year of relevant working experience working with an MSP (managed service provider). Candidates must be willing to work in their office in Brooklyn, NY 9am - 6pm, Monday - Friday.
Job Description:
Come join a thriving MSP right in Brooklyn, NY! They have seen 50-100% growth year over year for the past 3 years, with no signs of slowing down (40 employees). This is a full time / permanent position onsite at their office. They are looking to hire for levels 1-3, Support Technician (Help Desk, Support Engineer, Technical Support - Tier 1, Tier 2, & Tier 3). They support customers as an MSP and are growing and need professional, driven, smart and reliable technicians to grow with the company!
Qualifications:
- Great verbal and written communication.
- Active listening skills and ability to empathize with people and findings answers to new problems.
- Driven to learn new technologies, methods, and practical skills.
- Experience working in a Help Desk environment.
- Experience working with a ticketing system.
- Work in Brooklyn office, answer calls, create tickets, and assist clients with support.
- Be customer service oriented, and maintain current and accurate ticketing.
- A minimum of 1 year of relevant working experience working with an MSP (managed service provider), with some of the following technologies:
- Windows 10 and Mac OS, Microsoft Office, Microsoft 365 Administration, Active Directory Domain Services, Azure AD, File sharing, MS SharePoint One Drive Administration, MS Intune/Endpoint Manager, Cisco Meraki Administration and 802.1X Advanced networking.
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