IT Service Management & ServiceNow Specialist - Remote

We are looking for an IT Service Management & ServiceNow Specialist who will be responsible for the IT Service & Operations Management, Application Lifecycle Management, Automation of IT Processes, and hands-on ServiceNow Administration & Enhancements.

Key Responsibilities

• ServiceNow Administration & Development: Serve as the primary administrator for the ServiceNow platform. This includes designing and implementing automated workflows, configuring the system to support key business processes, and ensuring effective reporting and analytics. You will also integrate ServiceNow with other enterprise applications to improve data flow and automation.

• IT Service & Operations Management: Oversee the full lifecycle of enterprise applications, including their procurement, deployment, and eventual decommissioning. You will design and implement automation tools and scripts to streamline routine IT tasks, such as software deployment and patch management, reducing manual effort and improving efficiency.

• End-User Support & Troubleshooting: Act as a technical escalation point for complex end-user issues across various platforms. You will provide ongoing technical support and optimization for enterprise applications, ensuring all problems are resolved promptly and effectively.

• Change & Risk Management: Maintain and enforce change control processes to ensure all changes to IT systems are properly evaluated, documented, and approved, minimizing disruptions and risks. You will also assess and mitigate potential security risks associated with applications, maintaining adherence to security best practices and compliance requirements.

• Continuous Improvement & Collaboration: Drive the continuous improvement of IT service processes by adopting industry best practices and conducting regular service reviews. You will also build strong relationships with other departments to ensure technology solutions align with business needs.
   

Required Skills & Experience

• Experience: 5+ years of experience in an IT service management or IT operations role.

• Technical Expertise: Strong knowledge of IT service management (ITSM) tools and enterprise applications.

• ServiceNow Proficiency: Proven experience in configuring and managing ServiceNow, including workflow automation, integrations, and reporting.