Head of Delivery, America

Head of Delivery, Americas | Payments & Fintech | Dallas, TX (Hybrid/Remote)

Overview:
Seeking a senior delivery leader to oversee onboarding, end-to-end implementation, and post-go-live success of enterprise merchants on a global payment orchestration platform. This role leads the Americas Delivery organization—Program/Project Managers and Implementation Engineers—and partners cross-functionally with Product, Engineering, and Sales to ensure efficient customer onboarding, high-impact delivery, and operational excellence. The ideal candidate will bring proven leadership in payments, fintech, and/or travel/hospitality technology, with the ability to translate strategy into execution while maintaining “white-glove” enterprise service levels.

Key Focus Areas

• Own and scale the delivery portfolio of enterprise integrations and implementations across North and South America

• Lead and mentor a multi-disciplinary delivery team (PMO, program/project managers, implementation engineers)

• Standardize methodologies, playbooks, stage-gate processes, and delivery governance frameworks

• Serve as the executive face of delivery for customer steering committees, QBRs, and escalations

• Partner with Sales, Product, and Engineering to align customer requirements, SoWs, and delivery roadmaps

• Drive measurable improvements in time-to-live (TTL), first-transaction success, utilization, and customer satisfaction

• Ensure compliance with PCI DSS, SOC 2, CCPA/GDPR, NACHA, and card-brand rules

• Support pre-sales, RFPs, and enterprise solutioning for new clients (airlines, hospitality, travel tech)

Experience & Skills Required

• 10+ years total experience, including 5+ years leading delivery or professional services teams

• 5+ years in payments/fintech, ideally within a payment orchestration platform, PSP/gateway, acquirer, or adjacent provider

• Background in airline or hospitality delivery preferred (PSS/NDC, PMS/POS, ancillaries, vouchers, etc.)

• Deep domain knowledge in:

• Card networks / acquirer ecosystems (Visa, MC, Amex, Discover)

• Alternative payments: ACH, RTP/FedNow, wallets (Apple Pay, Google Pay), PayPal, BNPL

• 3DS 2.x, tokenization, cascading/routing, fraud/risk tools, reconciliation & settlement

• Proven record managing complex, multi-workstream global implementations and migrations

• Strong leadership and coaching skills; experience building high-performance PMOs

• Executive presence — comfortable engaging C-suite stakeholders and resolving escalations

• Technical fluency with REST APIs, webhooks, eventing, and GCP/cloud environments

• Expert in Agile/iterative delivery, risk management, and tools like Jira, Confluence, Asana

• Familiarity with PCI/SOC 2; PMP/CSM certifications preferred

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  Success Metrics

  • Portfolio TTL and on-time go-live performance

  • NPS/CSAT and executive sponsor satisfaction

  • Delivery utilization, margin, and forecast accuracy

  • Quality KPIs: requirements accuracy, delivery speed, and overall customer experience

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  Location & Travel

  • Dallas, TX (Hybrid/Mostly Remote)

  • Travel 10–25% for customer sessions, partner meetings, and team offsites
    
     

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