Enterprise Client Partner, Healthcare

My client is a leader in providing language services (LSP) to Healthcare organizations. They are currently seeking a Senior Partner to lead and grow relationships within their Fortune 50 health plan and managed care portfolio. The Senior Partner will work with teams across payor organizations, helping clients improve their internal performance goals (quality, literacy and regulatory) through the multiple language services they provide. You’ll partner cross-functionally to design solutions that address evolving CMS and state requirements, improve member experience, and deliver measurable ROI for our clients.

Responsibilities

• Own and grow a portfolio of Fortune 50 national and regional health plan accounts, with responsibility for retention, expansion, and revenue growth by developing and executing strategic account plans that align our solutions to client initiatives such as CAHPS improvement, digital accessibility, and Medicaid redetermination.
• Build deep, multi-level relationships within each account — from operational managers to executives in Quality, Compliance, Health Literacy, and Member Experience and translate complex client needs into scalable solutions that drive compliance, cultural relevance, and cost efficiency.
• Partner with internal teams (Customer Success, Production, Technology, Compliance and Marketing) to deliver best-in-class execution and lead strategic business reviews, renewal discussions, and performance reporting tied to measurable client outcomes.

Qualifications for Success

• 7+ years of experience in business development and account management within healthcare services industries, specifically, managed care.
• Proven success managing large, complex accounts and influencing multi-stakeholder decision-making in regulated environments.
• Working knowledge of Medicaid, Medicare Advantage, and Commercial plan operations, including quality programs, compliance frameworks, and member engagement strategies.
• Ability to connect a company's value to key payor metrics (CAHPS, Stars, NCQA, HEDIS, MLR, HCQI, etc.), as well as leading QBRs, strategic RFPs, and renewals in a consultative, data-driven manner.
• Bachelor’s degree required; advanced degree preferred (MBA, MPH, MHA, or related).
• Experience with CRM tools and account planning frameworks (i.e., Miller Heiman LAMP or similar).