Technical Support Associate

Technical Support Associate

The Technical Support Associate must possess strong technical skills and be adaptable in various situations. They will use available tools and resources to solve problems independently or coordinate solutions with others. Specific technical attributes encompass:

Why Us?

• Award winning people-first culture with a deep commitment to company values
• OUTSTANDING compensation plan including best of class retirement and medical benefits

• Experience working as a computer/ phone hardware technician for a broad range of devices such as desktops, notebooks, PC, Mac, and cell phones
• Experience in computer networking and IT support
• Mac products
• iPhone and Smartphone repair experience
• Strong network installation and troubleshooting including Meraki devices
• Strong customer service skills servicing end users at all levels of an organization
• Ability to work well individually and within a team
• Ability to adapt and have strong organization skills

• Excellent verbal and written communication skills to convey complex technical information in an easy-to-understand manner
• Strong interpersonal skills to collaborate with all departments 
• Ability to professionally interface with executive, C-Suite customers

• Ability to work in a fast-paced, dynamic environment and handle shifting priorities 
• Flexibility and desire to work outside regular business hours when necessary
• Ability to rise to any occasion and commit to the solution as required

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