Lead Support Engineer - to 110k (MSP exp. Required)

  • Category
    IT
  • Location
    Brooklyn, New York
  • Type
    Direct hire
Compensation: Up to $110,000.00 base for Tier 3, healthcare, paid time off/sick days, 401k, etc.

*A minimum of 3 years of relevant working experience working with an MSP (managed service provider).  Candidates must be willing to work in their office in Brooklyn, NY 9am - 6pm, Monday - Friday.


Job Description: 
Come join a thriving MSP right in Brooklyn, NY!  They have seen 50-100% growth year over year for the past 3 years, with no signs of slowing down (40 employees).  This is a full time / permanent position onsite at their office.  They are looking to hire a Tier 3 Support Engineer ASAP!  They support customers as an MSP and are growing and need professional, driven, smart and reliable technicians to grow with the company!

Qualifications:
  • Great verbal and written communication.
  • Active listening skills and ability to empathize with people and findings answers to new problems.
  • Driven to learn new technologies, methods, and practical skills.
  • Experience working in a Help Desk environment.
  • Experience working with a ticketing system.
  • Work in Brooklyn office, answer calls, create tickets, and assist clients with support.
  • Be customer service oriented, and maintain current and accurate ticketing.
  • A minimum of 3 years of relevant working experience working with an MSP (managed service provider), with some of the following technologies:
    • Windows 10 and Mac OS, Microsoft Office, Microsoft 365 Administration, Active Directory Domain Services, Azure AD, File sharing, MS SharePoint One Drive Administration, MS Intune/Endpoint Manager, Cisco Meraki Administration and 802.1X Advanced networking.
#LI-DK!

#ZR
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