Senior UX designer

  • Category
  • Location
    Boston, Massachusetts
  • Type
100% remote role, please include Linked In profiles on resumes and portfolios if available.

The client services team is looking for a Senior UX Designer to bring design thinking and processes to support the agent desktop and real-time chat projects.

The Senior UX Designer will be the inspirational force behind a high-impact team dedicated to transforming the way internal employees support client requests.
This role is responsible for creating mockups, sketches, finalized designs for the agent desktop as well as for planning, running and synthesizing feedback from user interviews.
The ideal candidate is:
• An experienced and creative UX designer who is deeply passionate about design, product, and the end-to-end user experience
• Able to break down complex problems and provide human-centric solutions through excellent analytical and problem-solving skills
• Able to work independently, quickly and reliably in a fast-paced, creative environment with a keen attention to detail
• Able to clearly articulate design decisions and process via executive summaries and synthesis presentations
• Adept at creating the future state vision of the agent desktop and articulating it in a compelling narrative to cross functional partners and leadership
• Able to work within design constraints of 3rd party vendors and internal design systems to arrive at production-ready designs that accommodate technical limitations as well as brand guidelines 

• Collaborate with Product Managers, Engineers, and other cross functional stakeholders to understand business objectives, needs, and constraints
• Communicate complex design concepts clearly and persuasively across different audiences at varying levels of the organization with minimal conflict and complications between collaborative and cross-functional personnel
• Leverage user insights from user research to make recommendations to improve the user experience and create new concepts to bring those recommendations to life
• Provide guidance to UI/UX style guides to support core brand look and feel and help ensure designs stay on-brand and on-trend
• Create future state visions that align with broader product strategy and create impact for the business through a deep understanding of the user journey and user needs
• Use strong storytelling and presentation skills to communicate conceptual ideas, design rationale and the specifics of human-centered design process in all phases of the product development lifecycle, including product ideation and definition, UX design, and user research, detailed design and optimization
• Create high quality UX deliverables based on user goals and priorities, including wireframes, flow diagrams, storyboards, mockups, high-fidelity prototypes and production ready final assets

What You’ll Bring:
• A strong portfolio of work exemplifying a deep understanding of UI/UX lifecycle to define user experiences, visual and interaction design through human-centered design solutions (flows, prototypes, and user feedback)
• A collaborative Design Thinking mindset and a Lean UX approach • A mastery of the UI/UX lifecycle with deep experience defining user experience, visual design, interaction design, user research, and design principles
• A strong knowledge of Figma, Sketch, InVision, Adobe Creative Suite, or other tools for generating low-fidelity and high-fidelity prototypes
• A history of designing omni-channel experiences, including desktop, mobile web and mobile app experiences (designing for chat-bots or IA is a plus)
• A knowledge of current web technology capabilities and cross-device considerations
• An ability to communicate respectfully when challenging assumptions and tactful style when receiving feedback
• A knowledge of design, repository, story and backlog management tools and resources
• Experience working in and an understanding of an Agile development environment

• Bonus: a background in the financial services industry and experience designing for IVR systems

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