AWS connect engineer (remote)

  • Category
  • Location
    Boston, Massachusetts
  • Type
• Cloud Service administration and support – Amazon Connect, Salesforce
• Configuration of omnichannel contact center, teams, services, and skills.
• Coordinate with business units on call flow parameters, design and testing requirements
• Review, analyze, modify and create call flows, queues, skills, routing profiles, and prompts, on an iterative basis
• Communication and presentation skills with a high degree of comfort speaking with executives, IT Management, and customers
• Designing highly available applications with responsibility for infrastructure robustness, including networking, communications, server hardware and storage Requirements:
• 5+ years hands-on experience building complex multi and omni channel contact center solutions, ideally SaaS in the cloud
• Experience building IVR Call flows within AWS Connect Platform, call routing, and configuration of Amazon Connect environment
• Hands-on experience with Amazon Web Services such as Lambda, S3, Lex, etc.
• Experience developing solutions and passion for hands-on experience with scripting/coding (e.g. python, java, c#, .NET, or Node.js
• DevOps experience – develop and maintain IVR code, manage CI/CD pipelines for deployment into various environments • Strong verbal and written communication skills, excellent organizational and prioritization skills
• Analytical and problem-solving skills are required to clarify, analyze and investigate organizational needs, identify potential roadblocks and develop viable, working, and cost-effective solutions
• Demonstrated experience operating and troubleshooting in both AWS and Microsoft environments and\or respective telephony technologies

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