Senior Desktop Engineer – L2

Job Description for L2 Technician

Financial Services experience desired.

· Experience with AD, File share access provisioning

· Experience supporting Microsoft OS—Win 10

· Experience supporting Microsoft Office apps—Office 365, Teams

· Experience supporting Microsoft Outlook, Mimecast

· Experience supporting Adobe

· Experience with Financial Applications- Bloomberg, etc

· Experience with ServiceNow–required

· Ability to support users on the phone as well as in person

· Knowledge of Imaging computers

· Understand functionality of networks

· Knowledge of Citrix, VPN, Mobilepass, Intune

· Support of mobile devices, Iphone, Ipad

· Knowledge of Mac OS, hardware

· Experience in the use of Intune, Azure

· Teams, Zoom support experience

· Laptop (Dell) hardware support

· Other responsibilities as needed

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