Property & Causality Commercial Operations Manager

Property & Causality Commercial Operations Manager – AMAZING RETIREMENT PLAN

  • Excellent compensation including an 18% – 25% annual contribution to your retirement account. Guaranteed!
  • Working for a top 30 nationally ranked commercial health and benefits brokerage.
  • Consistently recognized as one of area's best employers.
  • Outstanding company culture and working environment.
  • Commitment to client satisfaction with a 98% client retention rate.

Please note: 

  • Candidate must have previous experience managing a Commercial Insurance book of business and have experience leading a team of Commercial Account Managers.
  • This position can sit in Charlotte or Raleigh, NC.

 

REGIONAL P&C OPERATIONS MANAGER

With more than 150 years’ experience, our client is a leader in developing smart strategies and innovative programs customized to the needs of mid-market companies. We offer property & casualty, employee benefits, captive insurance and surety bonds solutions, as well as personal risk services. An employee-owned company, we are one of the largest independent agencies in the Southeast. For 24 years, we have earned the distinction of a Best Practices Agency and have consistently been ranked among the top 30 agencies in the country by Reagan & Associates. Our client has nine offices across North Carolina, South Carolina, Tennessee and Virginia. Our employee owners enjoy a strong, team-centric culture, excellent benefits and retirement programs. As an employee-owned company, our associates are more than employees; they are owners. This ownership creates a unique company culture and provides significant opportunities for our employee owners. We are driven by an entrepreneurial spirit and guided by out-of-the box thinking to deliver world-class service to our clients, primarily mid-market companies.

We currently have an opening for a Regional P&C Operations Manager. If you enjoy working in a dynamic environment that rewards excellence and encourages entrepreneurial thinking, we’d like to hear from you!

PRINCIPAL OBJECTIVES OF THE POSITION

The Regional P&C Operations Manager is the lead relationship manager for the Commercial Account Analyst team. This position is primarily responsible for overseeing Analyst performance to ensure that service is provided in a manner aligned with company values and in adherence to KPIs. The Regional P&C Operations Manager is a highly visible, strategic leadership position.

POSITION QUALIFICATIONS AND REQUIREMENTS

  • College degree preferred but not required
  • Significant commercial coverage knowledge and understanding of agency management system functionality, service and sales processes
  • P&C license or the ability to obtain license within 90 days
  • Knowledge of Applied Epic preferred but not required
  • Previous experience managing employees servicing commercial accounts
  • Expertise in building team relationships and inspiring collaboration when appropriate
  • Proficient in proactively problem solving and adept at conflict resolution
  • Capable of working in a fast-paced environment with the autonomy to make decisions to manage work flow efficiently
  • Ability to manage many competing responsibilities while at the same time seeing the impact of decisions on multiple employees with differing perspectives
  • Ability to understand and share bigger picture of both agency and business strategies
  • Patience and compassion – will serve as an ear for many professional and personal challenges of direct reports and others
  • Ability to empathize but communicate expectations and provide strategy to help employees meet expected results
  • Strategic thinker who is flexible enough to have alternative strategies
  • History of integrity in all relationships and processes
  • CPCU and/or CIC designation a plus
  • Excellent communication skills, both written and oral
  • Desire to model values to serve colleagues, clients and the community with integrity and respect

PRINCIPAL DUTIES AND RESPONSIBILITIES

  • Supervise the Commercial Account Analysts in your region, assign accounts to those Analysts and monitor their workflow
  • Resolve complex, escalated issues regarding account handling and client interactions
  • Monitor individual and team performance through productivity metrics, coaching and training
  • Conduct regular one on one reviews with direct reports and deliver annual performance reviews providing constructive feedback to ensure that performance is aligned with company values
  • Identify analyst and departmental training needs both individually and collectively and administer
  • Create training materials, implement training and monitor results for direct reports to support continuous improvement and career development
  • Report operational results to senior leaders, offer insights to results and provide recommendations to drive process improvement as necessary
  • Collaborate with senior leaders to interview, hire, onboard and train new Commercial Account Analysts which involves constantly reviewing production and impact on analyst capacity
  • Build strong relationships and communicate regularly with Accounting, HR, and IT leaders on issues that impact all teams
  • Strive to build trust and teamwork with your direct reports and throughout organization
  • Build and maintain relationships with producers in assigned territory to plan for growth and development
  • Provide feedback to producers on procedures to make teams more effective, such as regular team meetings, standardization of preferred presentation/analytical documents and how to communicate effectively with their analyst teams
  • Participate in operational meetings with senior leaders to set policy that enhances our employee owned culture
  • Encourage and reward innovative and entrepreneurial thinking within your team
  • Work with an intentionality every day to provide exceptional service to colleagues and clients
  • Work effectively with senior management to continuously improve the strong employee owned culture
  • Other duties as assigned

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